Return Policy退換貨政策
Returning Items
You may return your item within 7 days, starting from the date you received your order. Before returning any item, please contact us as specified in the return procedure below.
We apologize we DO NOT accept returns in the following circumstances:
• - Any product that is returned more than 7 days after delivery date.
• - Any product that has been opened or used (taken out of its plastic wrap or box).
• - Any product that is not in its original condition and packaging, if it is damaged or missing in any parts.
• - Any discount, clearance or sales product that had already stated non-returnable.
• - Any free gift product and samples.
• - In the event of dispute, New Fei Optical (HK) Limited had the right to make final and conclusive decision.
Return Policy
Please note that before providing any replacement, we will first verify the condition of the returned product. In case we receive any non-returnable item, original shipping and handling fees will not be refunded.
Please ensure that the product is returned with our return acceptance email enclosed. Customers are kindly asked to provide a shipment tracking number for parcels with returning items. We do not accept liability for any product that is damaged in transit during the return process. The security of the packaging and shipping method for returning times is full in charge of customers.
Return Procedure
You may send your returning product just following the steps below:
1. Contact us at marketing@newfei.com.hk, stating clearly your order number, the returned product and the reason of your return.
2. To process your request, pack the returned product along with the printed copy of our acknowledgement email securely in a box.
3. Send your returning items to: New Fei Optical HK Limited, Flat C, 12/F, Lucky Horse Building, 64 Tong Mi Road, Tai Kok Tsui
4. All return shipping fees must be paid by customers in advance. We do not accept “Freight Collect”. In case the returned product will be discovered defective after our inspection, it will be replaced with an exact one and the return shipping fees will be refunded.
Undeliverable Orders
Occasionally orders are returned as undeliverable, because of incorrect or inaccurate address, or refused by recipient. If the delivery agent returns us an undeliverable package, the customer will be charged for the arrangement of a second shipment.
退換貨條款 (Chinese Only)
退換貨要求需於收貨後7天內提出。如有任何退貨，退貨之前，請按照如下退貨流程並與我們聯絡。
我們不接受下列情況的退貨,對此我們表示歉意:
- 任何產品,收貨後超過7天的;
- 已開封或被使用過（拆開包裝護膜或包裝盒）的任何產品
- 任何產品，不是在其原始狀態和包裝，如有破損或缺少零件的。
- 任何已經申明不可退貨的打折，清倉或促銷的產品，
- 任何免費贈品及試用裝。
- 在發生爭議時，新輝眼鏡(香港)有限公司有最終決定權。
退換貨政策
請注意，提供任何更換前，我們會先核實退回貨品的狀況。如果我們收到任何不可退貨貨品，運費和手續費將不予償還。
請確定退貨產品已附上我們接受退貨的電子郵件。請客戶提供退貨產品內容與速遞包裹運單號。我們不承擔在退貨運輸途中受損的任何責任。退貨包裝和運輸方式的安全性由客戶負責。
退換貨流程
請遵循以下步驟:
(1) 發郵件到 marketing@newfei.com.hk 聯繫我們 ，清楚說明您的訂單號碼，退回產品和退貨原因。
(2) 為處理您的請求, 請將我們確認的郵件打印出來附在退貨產品一起。
(3) 貨退至: 新輝眼鏡(香港)有限公司, 香港大角咀弼街1號龍區企業大廈12樓A。
(4) 所有退貨運輸費用必須由客戶預先支付。我們不接受“運費到付”， 如果返回的產品在我們檢查後發現為原有之缺陷，我們將為之替換良品，退貨運費將退返。
無法投遞的訂單
偶爾訂單因為不正確或不準確的地址，或者收件人拒絶而無法投遞退回。如果投遞代理退回我們的包裹，客戶將被收取第二次發運的費用。